No. of Employees : 86-001-4692486106
Epsilon Environmental Instrument Inc.
All of instruments ordered from authorized factory and they are brand new. Before delivery, most of them are factory-tested and electronically calibrated.
If your instrument does not seem to operate properly, please review the section of operating manual. If you continue to meet problems with instrument, please describle it and send us email to cotact.
Contact us right away if you receive a unit that is damaged in shipping. It is very important to keep all packaging material in the state as it was received. We need to cotact the shipping carrier and file a claim if it is their fault.
How to Send Your Instrument for Repair
For non-warranty repairs, the customer is responsible for the cost of shipping the instrument to and from our repair factory, factory may charge reasonable cost for repair service. For warranty services, if it is unit itself quality problem, repair service for free, the customer is responsible for the cost of shipping the instrument to our repair factory, and we assumes responsibility for the cost of shipping the instrument back to the customer via our standard method shipment.
If the instrument has been damaged or fails to operate propely, please pack it carefully, with plenty of bubble-wrap or non-toxic package materials, and ship it to us, please ask us to get the factory address.